FireFighter ID login issue - FFID Status is in Red

[Sankar_Aravind]

There will be some scenarios where you need to approve the firefighter requests from NWBC or you need to extend the firefighter ID assignment validity from NWBC (with needed approvals). 

However, there are some instances where the firefighters will see the below error message when they try login to Firefighter launchpad or the FFID status always shows in RED.

You have done the pre-checks like 

1) No other firefighter is using the FFID

2) You are using the Centralized or Decentralized, any one at that point

3) All configs and authorizations are in place

4) You have already checked no previous sessions are running

5) You have already checked no jobs running with FFID and not available in SM04.

But still the user showing as occupied with Red color light in the firefighter launchpad. 

The reason for this is, when you perform the extension or assignments of FFID in NWBC, you need to come out of that FFID assignment maintenance screen. Till then, the FFID shows its already checked-out. 

Once you come out of that maintaince window, you will see the green status in the FFID launchpad and firefighters can login from there. 

Thank you. 

[lukasz_konieczny]

Hello,

What is your GRCFND_A SP level? Have you updated this component lately?
Since SP21 there was a big change in the way how whole FF solution works and since then SAP released a bunch of notes.

I believe that I came across exactly the same problem at some point when investigating and fixing this SP21.